In USA, our expected delivery time is approximately 7 business days. Any items that are not in stock will be put on back order and sent freight free when available. Postage and packaging to anywhere in the USA is charged at the flat rate of $9.99 USD on website orders and is FREE when over $99 USD.
In Canada, our expected delivery time is approximately 14 business days. Any items that are not in stock will be put on back order and sent freight free when available. Postage and packaging to anywhere in Canada is charged at the flat rate of $50.00 USD (Import charges not included).
Out of stock items will be placed on back order and dispatched freight free as soon as they are available. These items will not be invoiced until delivery. If you are not happy with the expected delivery date of any backordered items, you have the right to cancel these items.
If for any reason you are not pleased with your shipment, call customer service at (714)907-4441 or send an email to firstname.lastname@example.org. Please have your packing list handy. Merchandise may be returned in resellable and unopened condition within 30 days of receipt of shipment for credit or exchange. Prior to returning any product, please contact us to get a return authorization number which must be written on any boxes returned to us.
Faulty or Damaged Items
In the unlikely event that you receive a faulty or damaged product, please call us on (714)907-4441 or send an email to email@example.com within 48 hours of package received.For the email you send us please see instructions below:
- Subject head: "Your Order Number - Replacement/Refund"
- Attach a copy of your payment receipt (NO receipt, NO replacement/refund) and photos of faulty or damaged
Please report any shortages within 48 hours of delivery.